PAYMENT SCHEDULE
Full payment is due upon registration for all Day Trips. When registering online expect to pay a booking fee of 3.0% (which is capped at $30) and a processing fee of 2.7% (no cap). These fees can be avoided by paying by check. For detailed information see Payment Options.
CANCELLATION AND REFUND POLICY
Lasting Adventures reserves the right to cancel trips. If this is the case a full refund of the amount paid will be returned. If a trip is cancelled by Lasting Adventures due to circumstances beyond our control a trip credit equal to the full amount paid will be issued. Lasting Adventures is not responsible for additional expenses incurred while preparing for the trip.
Day Hike Cancellation Policy:
- More than 30 days notice: Full refund (less a $25 per/person processing fee)
- With 72 hours (3 days) notice: 50% refund
- Less than 72 hours notice: no refund
Departing From a Trip: Once a participant has joined a trip and the trip has begun, no opportunities for refunds or credits will be possible, regardless of the reason for departure. Costs associated with assisting a participant with evacuating from the wilderness will be passed on to the participant. Travel Insurance (below) is strongly recommended.
48 Hour Cancellation Policy: Cancellations of any trip can be made without penalty within 48 hours of the initial booking. After 48 hours our standard terms and conditions apply. To cancel, please email us at staff@lastingadventures.org or leave a voicemail at 800-513-8651. This policy does not apply if the booked trip occurs within 96 hours of the initial booking.
TRIP CHANGE/CREDIT POLICY
Once you book a trip with Lasting Adventures, the value you paid is valid towards switching to another trip in the current or the coming year, pending available spaces on the new trip. Changes to your booking and conversion to a credit must occur more than 30 days prior to your original start date. Changes within 30-days are subject to fees. Once changed to a lifetime credit, credits are non-refundable and are a dollar-for-dollar value.
REQUIRED FORMS
In addition to full payment; final acceptance of any participant is subject to receipt and review of all the Required Forms. These forms are also attached to your confirmation email once you register online.
MEDICAL RELEASES
We will require an additional medical release for any “Half Dome in a Day” hiker, or any guest who is currently under the care of a physician for any ongoing disease, illness, or any other condition/factor that may be a concern on the trip.
TRIP ITINERARIES
All trips are subject to itinerary changes for a wide variety of reasons including, but not limited to permitting, weather, forest fires, park or public land closures, and/or road closures. In most all situations we will offer an alternative itinerary of equal value and quality or a credit through the end of the following season. Payments are non-refundable for itinerary changes. If a trip is cancelled due to circumstances beyond our control a trip credit equal to the full amount paid will be issued.
STAFF SCHEDULES
Due to the nature of backpacking, our guides work long hours. In order to provide the best possible experience to our guests and our guides, we limit the number of hours that our guides work to 15 hours per day. Guides will not be required to be available from 9:00 pm to 6:00 am, unless a different time period is agreed upon by the group prior to this standard break period. This varies on our summer camps, where our staff is available as needed at all times.
During time off, our guides will be available for emergencies, but should be allowed to rest and should not be considered available for other purposes outside of working hours. Please refrain from requesting non-time-sensitive assistance from guides during this period. During working hours, our guides are also entitled to take off 10-minutes every four hours, as well as 30-minute meal breaks every 5 hours, between 6 am and 9 pm. We appreciate your cooperation with these scheduling requirements.
FIREARM POLICY
Lasting Adventures understands that firearm laws and policies vary in every area we operate in. Regardless of local laws and policies, Lasting Adventures does not allow firearms on any of our trips. Participants who bring firearms will not be allowed to participate while in possession of their firearm.
TRAVEL INSURANCE
For your protection, we strongly recommend the purchase of travel insurance. Travel insurance provides you with trip cancellation/interruption, travel delay, medical expenses, emergency assistance, air flight, baggage and baggage delay coverage to protect your financial investment. Travel Insurance is available at checkout for 10% of the total cost of your trip and offered through the Protect Group. This travel insurance does allow you to cancel your trip for any reason. See more information on this policy HERE.
Travel Insurance is the easiest and best way to protect both yourself and our smaller non-profit organization against last-minute cancellations. We will happily provide timely and accurate documentation for any insurance claim related to our trips upon request. If you do not purchase Travel Insurance that covers your situation, we will follow our Terms and Conditions outlined above.
COUPONS
See our Coupon Use Terms and Conditions.
