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For your protection and ours, we strongly recommend the purchase of Travel Insurance, which can provide you with coverage for trip cancellation/interruption (including COVID-19), travel delay, medical expenses, emergency assistance, airfare, and baggage loss/delay to protect your financial investment. We do recommend those with “cancel for any reason” clauses included, and see here for a review of some of the Best Cancel For Any Reason Travel Insurance Options presented by Forbes or Squaremouth.
Travel Insurance is the easiest and best way to protect both yourself and our smaller non-profit organization against last-minute cancellations. We will happily provide timely and accurate documentation for any insurance claim related to our trips upon request. Please note that when cancelling a trip, your first course of action should be to contact the company responsible for insuring your trip.
Full payment is required upon registration for all Day Trips and is preferred for all Backpacking Trips and Youth Summer Camps. During check-out, you may opt to pay a 50% deposit at the time of booking and the remaining 50% 30 days from departure. If choosing this option, you can either complete payment on your own with the self-service link in the confirmation email, or you will be billed automatically at or shortly after the 30-day interval for the remaining amount. Final payments for our Lodging/Hiking package are due at least 45 days in advance. Any new multi-day booking made at/within 45 days in advance will be required to pay in full. Feel free to contact us directly to set up any other payment plan. When registering online, expect to pay a booking fee of 3.0% (which is capped at $30) and a processing fee of 2.7% (no cap). These fees can be avoided when paying by check. For detailed information, see Payment Options.
CANCELLATION AND REFUND POLICIES
Lasting Adventures reserves the right to cancel trips. If a trip is canceled due to circumstances beyond our control, a trip credit equal to the full amount paid will be issued. Final payments are due at least 45 days in advance for our Lodging/Hiking package. Lasting Adventures is not responsible for additional expenses incurred while preparing for the trip.
The following cancellation policy is only for trips booked directly through our official website, lastingadventures.com. If you have booked via a third-party website (such as TripAdvisor/Viator, bookyogaretreats.com, the Clymb, or 57Hours), the below policy does not apply, and you are held to the third-party’s cancellation policy.
Multi-Day Adventures/Summer Camps Cancellation Policy
- More than 90 days prior to the start date, we will grant you a full refund. (*See Lodging/Hiking policy below.)
- Between 90 and 61 days prior to the start date, we will grant you a full refund minus a $50/person processing fee.
- Between 60 and 46 days prior to the start date, we will retain 25 percent of the total trip cost. You may also take a non-refundable credit of the full value paid.
- Between 45 and 31 days prior to the start date, we will retain 50 percent of the total trip cost. You may also take a non-refundable credit of the full value paid.
- Less than 31 days prior to the start date, or once the trip has begun, there will be no refund or credit.
Day Hike Cancellation Policy
- More than 30 days prior to the trip date, we will grant you a full refund, less a $25 per/person processing fee.
- With 72 hours’ notice, we will retain 50 percent of the total trip cost.
- Within 72 hours, there will be no refund or credit.
Half Dome in a Day Cancellation Policy
- More than 90 days prior to the trip date, we will grant you a full refund, less a $25 per/person processing fee.
- More than 60 days prior to the trip date, we will retain 25 percent of the total trip cost. You may also take a non-refundable credit of the full value paid.
- Between 60 and 31 days prior to the trip date, we will retain 50 percent of the total trip cost. You may also take a non-refundable credit of the full value paid.
- Less than 31 days prior to the start date, there will be no refund or credit.
Lodging/Hiking Cancellation Policy
Due to the cancellation policy of our partner hotel, no refunds or credits are possible for Lodging/Hiking packages within 31 days of the first night’s accommodations.
48-Hour Risk-Free Cancellation Policy
Cancellations of any trip can be made without penalty within 48 hours of the initial booking. After 48 hours, our standard terms and conditions apply. To cancel, please email us at email@example.com or leave a voicemail at 800-513-8651. This policy does not apply if the booked trip occurs within 96 hours of the initial booking.
Fire/Smoke Cancellation Policy
Fire/smoke cancellations are considered circumstances beyond our control. If your chosen travel insurance or enhanced refund terms does not cover fire/smoke cancellations, a credit equal to the full amount paid will be issued. If we cancel during your adventure with us, we will refund a credit equal to the number of days not used. In both cases, these credits will be lifetime/transferable.
Departing From a Trip: Once a participant has joined a trip and the trip has begun, no opportunities for refunds or credits will be possible, regardless of the reason for departure. Costs associated with assisting a participant with evacuating from the wilderness will be passed on to the participant. Travel Insurance (below) is strongly recommended.
Minimum Participants: Our Guide Service multi-day trips have a two-person minimum. (Yoga trips have a three-person minimum.) Our Summer Camps have a four-person minimum. Should we fall short on these minimums, we will contact you 30 days in advance of your scheduled start date with options that may include switching to another trip/date and/or a single-participant surcharge.
Infectious Disease Policy (including COVID): Any participant, on any program/trip, with any sign/symptom of a potential illness will not be able to participate, and no refund/credits will be given. Many forms of Travel Insurance cover these circumstances. We ask that you screen yourself and/or your child prior to participation and contact us to cancel should any sign of illness be present. Health screenings can be expected on all youth programs.
Half Dome & Other Summits: Reaching the top of a summit, such as Half Dome, is a risky activity which can be made far worse by inclement weather. While we aim to get everyone to the top, summiting is not guaranteed. Lightning and rain can be deadly on exposed summits, and our experienced guides may have to call off a summit bid if weather conditions are unfavorable.
TRIP CHANGE/CREDIT POLICY
Once you book a trip with Lasting Adventures, the value you paid is valid towards switching to another trip in the current or the coming year, pending available spaces on the new trip. Changes to your booking and conversion to a credit must occur more than 30 days prior to your original start date. Changes within 30 days are subject to fees. Once changed to a lifetime credit, credits are non-refundable and are a dollar-for-dollar value.
In addition to full payment, the final acceptance of any participant is subject to receipt and review of all the Required Forms. These forms are also attached to your confirmation email once you register online.
We will require an additional medical release for any guests on multi-day trips, any “Half Dome in a Day” Hiker, or any guest who is currently under the care of a physician for any ongoing disease, illness, or any other condition/factor that may be a concern on the trip.
Lasting Adventures runs “traditional backpacking” trips. This is done without the use of porters, stock, or other outside assistance. You will be expected to carry all of your own personal gear and a share of the group gear and food in a backpack for the duration of this trip. The weight can be expected to be 30-50 lbs and no more than the recommended ⅓ of your body weight.
As needed, it is recommended that participants discuss their ability to conduct a backpacking trip with their doctor, including (but not limited to) the ability to carry heavy loads over long distances and strenuous and uneven terrain. Levels of difficulty listed on our website are relative, and in no way an objective declaration of difficulty, and a regular physical exercise program is recommended prior to going on your adventure.
RECREATIONAL SUMMER CAMP PROGRAM
Our summer camp programs are purely recreational in nature and should not be confused with a wilderness therapy program. Our staff is trained as summer camp counselors, outdoor educators, and/or guides, and they are not required or expected to have training/experience in therapeutic programs. Your child should individually have the desire to participate in this program and should not be sent against his/her will. Additionally, all participants should have experience at sleepaway camps and/or being away from their parents/guardians for multiple nights. No refunds will be given for evacuations due to social, emotional, and/or behavioral reasons. In addition, there will be a minimum fee of $500 for any field evacuation due to said concerns.
All trips are subject to itinerary changes for a wide variety of reasons, including, but not limited to permitting, weather, forest fires, park or public land closures, and/or road closures. In most all situations, we will offer an alternative itinerary of equal value and quality or a credit through the end of the following season. Payments are non-refundable for itinerary changes. If a trip is canceled due to circumstances beyond our control prior to its start date, a trip credit equal to the full amount paid will be issued.
Due to the nature of backpacking, our guides work long hours. In order to provide the best possible experience to our guests and our guides, we limit the number of hours that our guides work to 15 hours per day. Guides will not be required to be available from 9 pm to 6 am unless a different time period is agreed upon by the group prior to this standard break period. This varies on our summer camps, where our outdoor educators are available as needed at all times.
During time off, our guides will be available for emergencies but should be allowed to rest and should not be considered available for other purposes outside of working hours. Please refrain from requesting non-time-sensitive assistance from guides during this period. Our guides are also entitled to take off 10 minutes every four hours, as well as 30-minute meal breaks every 5 hours, between 6 am and 9 pm. We appreciate your cooperation with these scheduling requirements.
Lasting Adventures understands that firearm laws and policies vary in every area we operate in. Regardless of local laws and policies, Lasting Adventures does not allow firearms on any of our trips. Participants who bring firearms will not be allowed to participate while in possession of their firearm.
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